Privacy Policy
Last updated: 2 November 2026
MUSIVEO respects your privacy and aims to be transparent about how personal information is collected, used and protected.
This Privacy Policy applies to MUSIVEO, including the website, web application, installed Progressive Web App (PWA), Android application and related MUSIVEO services.
By using MUSIVEO, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
MUSIVEO is the name of the online music, video, creator and AI platform available through musiveo.com.
MUSIVEO is currently an unincorporated online service operated from the Netherlands.
For personal data processed directly through MUSIVEO, the operator of MUSIVEO acts as the data controller.
For privacy questions or requests, please contact us through the Contact page on MUSIVEO and clearly state that your request concerns privacy or personal data.
2. What Information We Collect
The information we collect depends on how you use MUSIVEO.
Account information
When you create or use a MUSIVEO account, we may collect information such as:
Username;
Email address;
Password in securely hashed form;
First and last name if provided;
Profile name and profile information;
Profile image or avatar;
Membership level;
Account settings and preferences;
Verification or creator status;
Credit balance and reward information;
Account creation and login information.
We do not store your password in readable form.
Profile and community information
MUSIVEO contains social and creator features.
Depending on your use of the platform, we may process:
Public profile information;
Followers and following relationships;
Likes and other reactions;
Comments;
Playlists;
Published posts;
Music and video activity;
Creator information;
Content statistics;
Notification preferences;
Public badges or verification indicators.
Some of this information may be publicly visible.
User-uploaded content
Users may upload or publish content including:
MP3 audio files;
MP4 video files;
Images and cover artwork;
Titles;
Artist names;
Descriptions;
Genres;
Tags;
Lyrics;
Download or purchase links;
Playlists and albums;
Other metadata supplied with published content.
If you choose to make content public, that content and the related public metadata may be visible to other users, visitors and search engines.
Users may also choose private options where available.
You are responsible for deciding what personal information you include in content that you publish publicly.
Content from external platforms
MUSIVEO may allow users to add or display content from third-party services such as:
YouTube;
YouTube Music;
YouTube Shorts;
Twitch;
SoundCloud;
Spotify;
Mixcloud;
Vimeo;
HearThis;
Radio or streaming services;
Other compatible media platforms.
Where content is embedded or streamed from another platform, the media may continue to be provided directly by that external platform.
Those providers may receive information about your interaction with their content according to their own privacy policies.
3. Device, Usage and Technical Information
When you visit or use MUSIVEO, we may automatically receive technical information such as:
IP address;
Browser type;
Device type;
Operating system;
Referring page;
Pages visited;
Date and time of requests;
Login activity;
Session information;
Error logs;
Security events;
Basic usage information;
Cookie identifiers;
Application or PWA information.
We may use this information to operate the service, maintain security, prevent abuse, diagnose problems, improve performance and understand how MUSIVEO is used.
4. Comments and Spam Protection
When visitors leave comments, MUSIVEO may collect the information submitted in the comment form together with technical information such as IP address and browser information.
Comments may be processed using automated spam or abuse-detection services.
Public comments may remain visible together with the public profile or username associated with them.
5. AI Tools
MUSIVEO provides AI-powered features which may include:
AI music generation;
Lyrics generation;
AI image generation;
AI video generation;
AI assistant/chat functionality;
Audio processing;
Stem separation;
Background removal;
Image or video editing;
Other AI-powered creative tools.
Depending on the feature, MUSIVEO may use third-party AI service providers, including services provided by companies such as Suno, OpenAI and xAI/Grok, as well as other providers introduced or made available through MUSIVEO.
Information processed by AI tools
When you use an AI feature, information sent for processing may include:
Text prompts;
Chat messages;
Lyrics;
Uploaded audio;
Recorded audio;
Uploaded images;
Uploaded videos;
Reference files;
Instructions;
Generated content;
Technical request information.
This information may be transmitted to the third-party provider necessary to perform the requested generation or processing.
Do not submit sensitive personal information to an AI feature unless it is necessary for the task and you are comfortable with the information being processed by the relevant service provider.
AI-generated files
Certain generated music and video files are normally retained for up to 15 days so that users can download, continue working with or publish them.
Other information associated with a generation, such as generation identifiers, prompts, titles, settings, status information or records of credit usage, may be retained for longer where necessary to provide your account and generation history.
If generated content is published to MUSIVEO, it may be retained as published user content rather than temporary generated content.
Third-party AI providers may process information according to their own terms, privacy policies and contractual arrangements.
6. Credits, Rewards and Memberships
MUSIVEO uses a credit system for certain features.
We may process information relating to:
Credit balances;
Credits purchased;
Credits awarded;
Credits spent;
Daily rewards;
Membership benefits;
Subscription level;
Transaction history;
Generation costs;
Promotional or discount codes.
MUSIVEO may also award credits for certain platform activities such as publishing, following or interacting with content.
This information is processed so that we can operate the credit and membership system and prevent misuse.
7. Payments
Payments for credits, memberships or other paid services may be processed using third-party payment providers such as Stripe and payment methods supported through those providers.
Depending on the transaction, the payment provider may process information such as:
Name;
Billing information;
Payment method;
Card or bank information;
Transaction identifiers;
Payment status;
Country;
Fraud-prevention information.
MUSIVEO does not normally receive or store your complete payment-card number on its own servers.
We may retain information required to administer your purchase, such as:
Transaction identifier;
Amount;
Currency;
Product or membership purchased;
Payment status;
Date of purchase;
Refund information;
Subscription status.
Payment providers process payment information according to their own privacy policies and legal obligations.
8. Google and YouTube
MUSIVEO offers features that may use Google and YouTube services.
MUSIVEO uses YouTube API Services for certain YouTube-related functionality.
Users may choose to connect a Google/YouTube account to MUSIVEO.
Depending on the permissions granted, MUSIVEO may access information such as:
Google account identifier;
Email address where included in the permission granted;
YouTube channel identifier;
Channel name;
Channel profile information;
Channel images;
Videos;
Shorts;
Livestream information;
Video or channel metadata;
YouTube statistics;
Other information allowed by the specific Google/YouTube permissions granted by the user.
MUSIVEO may use this information to:
Connect your YouTube channel to your MUSIVEO account;
Import or display your videos and Shorts;
Display your livestreams;
Display YouTube-related creator information;
Provide creator statistics;
Provide YouTube-related verification or badges;
Maintain your connected-account features.
MUSIVEO does not request or store your Google or YouTube password.
Google authentication is performed by Google.
YouTube authorization
You control whether MUSIVEO is authorized to access your YouTube account.
You may disconnect the service through MUSIVEO where a disconnect function is available.
You may also revoke MUSIVEO’s access through your Google Account permissions or third-party connection settings.
When authorization is revoked, MUSIVEO will stop using the revoked authorization and will handle deletion of stored authorized YouTube data in accordance with applicable Google and YouTube requirements, except where information must be retained for a separate lawful reason.
Revoking MUSIVEO’s access does not delete information stored directly by YouTube.
MUSIVEO does not sell Google or YouTube authorized user data.
Use of YouTube-connected features is also subject to the YouTube Terms of Service and Google’s Privacy Policy.
9. Twitch and Other Connected Accounts
MUSIVEO may allow users to connect or associate third-party creator accounts, including Twitch.
Depending on the service and permission granted, information processed may include:
Account or channel identifier;
Channel name;
Public profile information;
Livestream status;
Videos or streams;
Channel statistics;
Related metadata;
Authentication tokens where required.
This information is used to provide the connected feature, display creator information or livestreams, calculate statistics and provide related account functionality.
Users may remove or disconnect integrations where supported.
Third-party services remain responsible for personal data that they process independently under their own privacy policies.
TikTok
If you choose to connect your TikTok account, you do so on TikTok’s own sign-in and permission screen (TikTok Login Kit). MUSIVEO never sees your TikTok password.
Depending on the permissions you allow, MUSIVEO receives from TikTok:
Your TikTok account identifier, display name, profile picture, username and profile link;
Your follower, following, like and video counts;
For your public videos: the video identifier, title, caption, length, cover image, share link, view, like, comment and share counts, and whether TikTok labels the video as AI-generated;
Access and refresh tokens that let MUSIVEO read this information for you, which are stored privately on our server and are not shown to other users.
We use this information only to provide the connected features: showing a TikTok badge and profile link next to your name, showing your TikTok statistics to you on your private dashboard, and letting you choose which of your own public videos to add to MUSIVEO as Shorts. Videos you add play through TikTok’s own player; MUSIVEO does not download or copy the video file.
MUSIVEO does not sell this information and does not use it for advertising.
You can disconnect TikTok at any time from your MUSIVEO profile or dashboard. When you do, MUSIVEO asks TikTok to revoke its access and deletes the stored TikTok connection and tokens. Posts you already added to MUSIVEO remain until you delete them.
You may also remove MUSIVEO’s access in TikTok under Settings and privacy, Security and permissions, Apps and websites.
Use of TikTok-connected features is also subject to TikTok’s Terms of Service and Privacy Policy.
10. Embedded Media
Pages on MUSIVEO may contain embedded or externally hosted content.
Examples include:
YouTube videos;
Twitch streams;
TikTok videos;
SoundCloud audio;
Spotify content;
Vimeo videos;
Mixcloud content;
Other external media.
Embedded services may collect information when their content loads or when you interact with it.
This may include cookies, device information, IP address and activity information.
Your interaction with an embedded service may be governed by that provider’s own privacy policy.
TikTok’s embedded player may show its own cookie notice and set its own cookies.
11. Cookies and Similar Technologies
MUSIVEO uses cookies and similar technologies to operate and improve the platform.
These may include:
Necessary cookies
Used for essential functions such as:
Login;
Security;
Sessions;
Account authentication;
Fraud prevention;
Remembering essential settings.
Preference cookies
Used to remember choices such as:
Theme;
Display settings;
Interface preferences;
Other saved user settings.
Analytics cookies
Where enabled, analytics technologies may help us understand:
Number of visitors;
Popular pages;
Traffic sources;
General usage patterns;
Performance problems.
Advertising and marketing technologies
Where advertising is enabled, cookies or similar technologies may be used by MUSIVEO or advertising providers to measure or deliver advertisements.
Where consent is required by law, non-essential cookies are used only after the required consent has been provided.
More information is available in the MUSIVEO Cookie Policy.
12. Email and Push Notifications
MUSIVEO may send communications relating to:
Account activity;
Security;
Memberships;
Payments;
Content;
Followers or interactions;
Notifications selected by the user;
Service announcements;
Support;
Important changes to the platform.
Marketing or optional promotional communications will be sent only where permitted by law.
You can unsubscribe from optional communications or change notification settings where available.
Certain essential messages relating to your account, security or transactions cannot always be disabled while the account remains active.
13. Contact Forms and Support
When you contact MUSIVEO, we may process information such as:
Your name or username;
Email address;
Message;
Attachments;
Support history;
Technical information needed to investigate your request.
We use this information to answer your request, provide support and maintain appropriate records of communications.
If you contact MUSIVEO using an external service such as Discord, that external service will process information under its own privacy policy.
14. Legal Basis for Processing
Where the General Data Protection Regulation applies, MUSIVEO processes personal data on one or more of the following legal bases.
Performance of a contract
We process information where necessary to provide the service you requested, including:
Creating and maintaining your account;
Hosting your content;
Providing memberships;
Processing credits;
Delivering AI features;
Providing connected-account functionality;
Processing purchases.
Consent
We may rely on consent for activities including:
Certain cookies;
Optional marketing;
Connecting certain external services;
Certain notifications;
Other optional features where consent is required.
You may withdraw consent at any time.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
Legitimate interests
We may process information where necessary for legitimate interests such as:
Operating and improving MUSIVEO;
Maintaining security;
Preventing fraud;
Preventing spam and abuse;
Protecting users;
Diagnosing technical problems;
Understanding platform usage;
Enforcing our Terms;
Protecting intellectual property and other legal rights;
Handling rights or copyright inquiries;
Establishing, exercising or defending legal claims.
We consider the impact on users before relying on legitimate interests.
Legal obligations
We may process or retain information where required to comply with applicable law, regulatory obligations, valid legal requests, taxation or accounting requirements.
15. Copyright, Rights and Legal Inquiries
MUSIVEO is a user-content platform.
Information supplied by users in titles, artist names, descriptions or other metadata does not by itself establish or verify copyright ownership, licensing or authorization.
Where MUSIVEO receives a credible copyright, rights, royalty, fraud or legal inquiry, we may preserve relevant records while the matter is reviewed.
Relevant records may include:
Uploaded asset identifiers;
Content metadata;
Upload dates;
Account identifiers;
Licensing information provided to MUSIVEO;
Relevant activity or technical records.
Private account information is not automatically disclosed simply because another person or organisation requests it.
Where disclosure of personal information is requested, MUSIVEO will consider the request, the requesting party’s authority, applicable privacy law, necessity and any lawful basis for disclosure.
Information may be disclosed where required by law or where another valid legal basis permits or requires disclosure.
16. Who We Share Information With
MUSIVEO does not sell personal data as a business model.
We may share information where necessary with service providers that help operate MUSIVEO.
These may include providers of:
Website hosting;
Cloud infrastructure;
Content delivery;
Security;
Spam protection;
Email;
Push notifications;
Payments;
AI generation;
Analytics;
Advertising;
Media APIs;
Account authentication;
Technical support.
We may also share information:
At your direction;
When you connect an external service;
Where content is intentionally published publicly;
To comply with applicable law;
In response to a valid legal order;
To protect the security of MUSIVEO or its users;
To investigate fraud, abuse or rights violations;
To establish, exercise or defend legal claims;
With professional advisers where necessary.
Service providers are expected to process information only for permitted purposes and subject to applicable privacy and security requirements.
17. Public Information
MUSIVEO is partly a public creator and community platform.
Information you intentionally publish may be publicly visible, including:
Username;
Profile image;
Artist or creator name;
Biography;
Uploaded music;
Videos;
Images;
Titles;
Descriptions;
Comments;
Likes;
Follower information;
Playlists;
Public statistics;
Verification badges.
Public pages may be indexed by search engines.
If you do not want information to be public, do not include it in a public profile or public upload.
18. International Data Transfers
Some MUSIVEO service providers may operate or process information outside the Netherlands or European Economic Area.
This can include providers located in countries such as the United States.
Where required by applicable law, international transfers may rely on mechanisms such as:
European Commission adequacy decisions;
Standard Contractual Clauses;
Other legally recognised safeguards.
The specific protection available may depend on the provider and country involved.
19. How Long We Keep Information
MUSIVEO keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to technical, contractual and legal requirements.
Typical retention periods or principles include:
Account information
Retained while your account remains active and for a reasonable period afterwards where necessary for security, administration, disputes or legal obligations.
Published content
Public content may remain available until you delete it, request its removal or it is otherwise removed by MUSIVEO, subject to legal or technical retention requirements.
Generated music and video files
Certain temporary AI-generated music and video files are normally retained for up to 15 days, unless the content is published or otherwise retained as part of a MUSIVEO feature.
AI generation records
Generation metadata, prompts, transaction information, settings or related records may be retained longer where necessary to provide generation history, manage credits, prevent abuse or resolve disputes.
Payment records
Transaction and accounting information may be retained for the period required by applicable tax, accounting and legal obligations.
Security records
Security, fraud-prevention and server logs may be retained for a reasonable period depending on their purpose.
Legal or rights matters
Information relevant to a dispute, copyright matter, rights inquiry, fraud investigation or legal claim may be preserved for as long as reasonably necessary to investigate or resolve the matter and meet applicable legal requirements.
Backups
Deleted information may temporarily remain in secure backups until those backups are overwritten according to normal backup schedules.
20. Data Security
MUSIVEO uses reasonable technical and organisational measures intended to protect personal data.
These may include:
Encryption in transit;
Access controls;
Authentication;
Security monitoring;
Software updates;
Spam and abuse protection;
Restricted administrative access;
Backups.
However, no internet service or storage system can guarantee absolute security.
Users are responsible for protecting their passwords and account access.
Please notify MUSIVEO if you believe your account has been compromised.
21. Your Privacy Rights
Depending on where you live and the applicable law, you may have rights concerning your personal information.
Under the GDPR, these may include:
Right of access
You may ask whether MUSIVEO processes personal data about you and request a copy.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete personal data in circumstances where the law provides this right.
The right to deletion is not absolute. Certain information may need to be retained for legal, security, accounting or dispute-related purposes.
Right to restriction
You may ask us to restrict certain processing in circumstances provided by law.
Right to data portability
Where applicable, you may request certain information that you provided in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing based on legitimate interests.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to complain
If you are located in the Netherlands or European Economic Area, you have the right to submit a complaint to the relevant data-protection authority.
In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.
Before filing a complaint, you are welcome to contact MUSIVEO so that we can try to resolve your concern.
22. Privacy Requests
To exercise a privacy right, contact MUSIVEO through the Contact page and state that the request concerns your personal data.
We may need to request enough information to verify that the request relates to the correct account.
We will not request unnecessary identification information.
Where possible, verification may be performed using your existing account or registered email address.
We aim to respond within the time required by applicable privacy law.
23. Account Deletion
You may request deletion of your MUSIVEO account and associated personal information.
Some information may be retained where necessary for:
Legal obligations;
Accounting;
Security;
Fraud prevention;
Rights disputes;
Legal claims;
Other lawful purposes.
Where information can no longer reasonably be associated with you, it may instead be anonymised.
Disconnecting or deleting a MUSIVEO account does not automatically delete data held independently by external providers such as Google, YouTube, Twitch, Stripe or other services.
24. Children
MUSIVEO is not specifically designed as a service for young children.
Users must meet any minimum age requirements that apply under the laws of their country and under the Terms of any connected third-party services they use.
Where parental or guardian consent is legally required, the user must have that consent.
If we learn that personal information from a child has been collected in circumstances where it should not have been collected, we will take reasonable steps to remove it.
25. Automated Processing
MUSIVEO uses automated systems for functions such as:
Spam prevention;
Security;
AI generation;
Recommendations;
Content processing;
Statistics;
Platform functionality.
MUSIVEO does not currently use solely automated decision-making intended to produce legal effects or similarly significant effects on users unless this is specifically disclosed for a feature.
26. Third-Party Websites and Services
MUSIVEO may contain links to external websites and services.
This Privacy Policy does not control how those third parties process personal information.
Users should review the privacy policies of external services they use.
27. Changes to This Privacy Policy
MUSIVEO may update this Privacy Policy when:
Features change;
New services are introduced;
Service providers change;
Legal requirements change;
Privacy practices are updated.
The latest version will be published on MUSIVEO with an updated revision date.
Where a change materially affects the way personal data is used, we may provide additional notice where appropriate.
28. Contact
For questions about this Privacy Policy, privacy rights or the processing of personal information, please contact:
MUSIVEO
Unincorporated online service
Operated from the Netherlands
Please use the Contact page on MUSIVEO and identify your message as a privacy request.
